PRIVACY POLICY
Last modified 01/11/2020
1. INTRODUCTION
1.1 This privacy notice ("Privacy Notice") sets out the ways in which Tatiana de Nicolay (we, us, our), collect and use your personal information in connection with our business, including via our website https://www.tatianadenicolay.com/. It also explains what rights you have in relation to accessing or changing your personal information.
1.2 We are committed to protecting and respecting your privacy. This Privacy Notice sets out how we collect, use and share information that identifies you or is associated with you (“personal information”).
1.3 For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation, we are the data controller of the personal information we hold about you.
1.4 You should also be aware that we use cookies to store and access information whilst providing access to our site. You can find out more about our use of cookies below.
2. ABOUT US AND CONTACTING US
2.1 Tatiana de Nicolay (sole trader) provides artwork and artistic services (including readymade, bespoke and personalised pieces).
2.2 If you would like to contact us for any reason in connection with our use of your personal information, please contact us at hello@tatianadenicolay.com.
2.3 We are committed to keeping your personal information safe, secure and confidential. Any information that you share with us will be processed in accordance with the terms of this Privacy Notice, data protection laws and, if we are required to do so, by other applicable laws. We will also not sell, distribute or lease personal information to third parties at any time unless we have permission to do so or are otherwise permitted or required by law to do so.
3. INFORMATION WE MAY HOLD ABOUT YOU
3.1 We will collect, use, store and transfer different kinds of information that you may provide to us when you:
3.1.1 Make an enquiry, provide feedback, make a complaint or any other correspondence over the phone, by email or on our website.
3.1.2 Subscribe to our newsletter and/or mailing lists.
3.1.3 Create an account to access certain parts of the website and/or order products or services online.
3.1.4 Respond to questionnaires and surveys.
3.1.5 Submit reviews and comments on the website or interact with our social media accounts including Instagram.
3.1.6 Register to and/or attend our events.
3.1.7 Use our website generally. This means that we will collect certain information about how you use our website and the device that you use to access our website, even where you have not created an account or logged in. This information may include login data, IP address, page views, searches, requests, orders, pre-approvals, confirmations and other actions on the website, and may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies please read the Cookies section below.
3.2 The information you provide to us will include (depending on the circumstances):
3.2.1 Identity and contact data: this includes titles, names, addresses, email addresses, phone numbers and other contact details you may provide to us.
3.2.2 Account profile data: if you are registering for an account you may also provide a username, password, job title/company and language preferences.
3.2.3 Financial data: If you are using the website to purchase products or services, you will also provide payment details, which may include billing addresses, credit/debit card details and bank account details.
3.2.4 Website and service feedback data: From time to time we might ask if you would be willing to participate in our surveys about the website, our products and our services.
3.2.5 Photographs and footage: we may capture images of you if we take photographs of or film an event we have hosted. Your image may be included in an image or video of the audience at an event and used for publicity purposes. We will endeavour to let you know, for example by notices at the events, if we will be photographing or filming. If you do not wish for your image to be used by us, you can let us know by using the contact details at the top of this Privacy Notice.
3.3 In certain circumstances, we will receive information about you from third parties such as:
3.3.1 Service providers: We may collect personal information from our website developers, IT support providers, customer service support providers, marketing services providers and payment services provider (who may be based inside or outside the UK and/or the EU).
3.3.2 Website security: We will collect information from our website security service partners (who may be based inside or outside the UK and/or the EU), about any misuse to the website, for instance, the introduction of viruses, Trojans, worms, logic bombs, website attacks or any other material or action that is malicious or harmful.
3.3.3 Publicly available sources: We may use publicly available sources, such as Companies House, to carry out identity and compliance checks.
3.3.4 We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
3.4 Once collected, we use your information for the following purposes:
3.4.1 Provide access to our website: To provide you with access to the website in a convenient and optimal manner.
3.4.2 To register your account: when you sign up to use our website, we will use the details provided on your account registration form to register and manage your account and online orders.
3.4.3 Relationship management: To manage our relationship with you, which may include notifying you about changes to our Website Terms & Conditions or Privacy Notice, and asking you to leave a review or take an optional survey.
3.4.4 User and customer support: To provide users or customers support by dealing with enquiries or complaints about the website and share your information with our website developers, IT support providers, payment services provider, and security providers as necessary to provide the necessary support.
3.4.5 Marketing: To keep in contact with you about our news, events, new features, products or services that we believe may interest you, provided that, where necessary, we have the requisite permission to do so, or where it is in our legitimate interests to provide you with marketing communications where we may lawfully do so.
3.4.6 Social media interactions: to interact with users on social media platforms including Instagram, for example, responding to comments and messages, posting, liking posts, etc.
3.4.7 Research & Analytics: To carry out aggregated and anonymised research about general engagement with our website and to use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
3.4.8 Compliance with policies, procedures and laws: To enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our staff and share your information with our technical and legal advisors.
3.5 Lawful grounds for using non-sensitive personal information: We will use your personal information for the purposes listed above on the basis of:
3.5.1 Performance of your contract with us and the provision of our services and/or products to you.
3.5.2 Your consent (where we request it).
3.5.3 Our legitimate interests or the legitimate interests of a third party (where appropriate).
3.5.4 Where we need to comply with a legal or regulatory obligation.
3.6 Legitimate interests: Where we use your information for our legitimate interests (or that of a third party), we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests (or those of a third party) do not automatically override yours and we will not use your information if we believe your interests should override ours, unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing, please refer to details of Your Rights in paragraph below.
3.7 Special Categories of personal information: We do not collect any “special categories” of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Special categories of personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information.
4. INFORMATION WE MAY SHARE WITH THIRD PARTIES
4.1 In connection with the purposes and on the lawful grounds described above, we may share your personal information, when relevant, with third parties such as:
4.1.1 Our service providers: Service providers we work with to deliver our business, who are acting as processors and provide us with:
(a) Payment services;
(b) IT, system administration and security services;
(c) Development and hosting services;
(d) Marketing and advertising services;
(e) Printing services; and
(f) Delivery service providers.
4.1.2 Regulators and governmental bodies: HM Revenue & Customs, regulators, governmental bodies and other authorities acting as processors or separate controllers who require reporting of processing activities in certain circumstances.
4.1.3 Marketing partners: any selected third party that you consent to our sharing your information with for marketing purposes.
4.1.4 Charity partners: our charity partner in connection with our charity collections where you have consented to our sharing your information with them in order to receive further information about their organisation and campaigns.
4.1.5 Prospective sellers and buyers of our business: any prospective seller or buyer of such business or assets, only in the event that we decide to sell or buy any business or assets.
4.1.6 Other third parties (including professional advisers): any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
4.2 We require third parties to maintain appropriate security to protect your information from unauthorised access or processing.
4.3 You might end up providing personal information directly to third parties as a consequence of your interactions with the website.
4.4 You may also provide your personal information directly to a third party if you attend an event hosted by us where you communicate personal information directly with other attendees. We are not responsible for how such third parties use personal information provided by you.
4.5 We are not responsible for your misuse of personal information, or for the direct relationship between you and others.
5. COOKIES
5.1 Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. These are the cookies we use:
5.1.1 Web Analytics Cookies: We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and do not like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.
5.1.2 Session Cookies: Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you do not get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.
5.1.3 Functionality cookies: These cookies allow the website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.
5.2 No Private Information is Stored: Remember, our cookies do not store information that can identify you, so no one will be able to contact you by phone, email or in any other way.
5.3 How to Block Cookies: You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.
6. STORING AND TRANSFERING YOUR PERSONAL INFORMATION
6.1 All of our collected personal datas are saved on our secured servers, accessible only to our authorised team members given their legitimate interest to know about them. These personal datas will be saved as long as they will represent a legitimate interest for our business, or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do so.
6.2 Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods.
6.3 International Transfers of your Personal Information: the personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in, including, in particular, outside the European Union. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the jurisdiction you are typically resident in.
We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this privacy policy.
7. ACCESSING YOUR PERSONAL INFORMATION
7.1 If there is personal information you would like to access or be provided with, please send us an email at hello@tatianadenicolay.com
and we will comply with your request.
7.2 If you wish to operate any change, correction or rectification regarding your personal data we are holding, please send us an email at hello@tatianadenicolay.com
and we will comply with your request.
7.3 If you wish to erase your personal data from our database, please send us an email at hello@tatianadenicolay.com
and we will comply with your request.
7.4 In case of erasing request, we will keep your contact details in our opposition database to avoid contacting you in the future, by compliance with the regulations.
7.5 You have the right to withdraw your consent for our use of your information in reliance of your consent, where we have requested it. You can also opt out to certain types of contacts by sending us an email to hello@tatianadenicolay.com
8. LINKS TO THIRD PARTIES SITES
8.1 The site may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
9. CHANGES TO THIS POLICY
9.1 We may update this Privacy Notice from time to time and so you should review this policy periodically. When we change this privacy policy in a material way, we will update the & modified date at the top of this Privacy Notice. Changes to this privacy policy are effective when they are posted on this page.
10. NOTICE TO YOU
10.1 If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the site. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Notice.
1.1 This privacy notice ("Privacy Notice") sets out the ways in which Tatiana de Nicolay (we, us, our), collect and use your personal information in connection with our business, including via our website https://www.tatianadenicolay.com/. It also explains what rights you have in relation to accessing or changing your personal information.
1.2 We are committed to protecting and respecting your privacy. This Privacy Notice sets out how we collect, use and share information that identifies you or is associated with you (“personal information”).
1.3 For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation, we are the data controller of the personal information we hold about you.
1.4 You should also be aware that we use cookies to store and access information whilst providing access to our site. You can find out more about our use of cookies below.
2. ABOUT US AND CONTACTING US
2.1 Tatiana de Nicolay (sole trader) provides artwork and artistic services (including readymade, bespoke and personalised pieces).
2.2 If you would like to contact us for any reason in connection with our use of your personal information, please contact us at hello@tatianadenicolay.com.
2.3 We are committed to keeping your personal information safe, secure and confidential. Any information that you share with us will be processed in accordance with the terms of this Privacy Notice, data protection laws and, if we are required to do so, by other applicable laws. We will also not sell, distribute or lease personal information to third parties at any time unless we have permission to do so or are otherwise permitted or required by law to do so.
3. INFORMATION WE MAY HOLD ABOUT YOU
3.1 We will collect, use, store and transfer different kinds of information that you may provide to us when you:
3.1.1 Make an enquiry, provide feedback, make a complaint or any other correspondence over the phone, by email or on our website.
3.1.2 Subscribe to our newsletter and/or mailing lists.
3.1.3 Create an account to access certain parts of the website and/or order products or services online.
3.1.4 Respond to questionnaires and surveys.
3.1.5 Submit reviews and comments on the website or interact with our social media accounts including Instagram.
3.1.6 Register to and/or attend our events.
3.1.7 Use our website generally. This means that we will collect certain information about how you use our website and the device that you use to access our website, even where you have not created an account or logged in. This information may include login data, IP address, page views, searches, requests, orders, pre-approvals, confirmations and other actions on the website, and may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies please read the Cookies section below.
3.2 The information you provide to us will include (depending on the circumstances):
3.2.1 Identity and contact data: this includes titles, names, addresses, email addresses, phone numbers and other contact details you may provide to us.
3.2.2 Account profile data: if you are registering for an account you may also provide a username, password, job title/company and language preferences.
3.2.3 Financial data: If you are using the website to purchase products or services, you will also provide payment details, which may include billing addresses, credit/debit card details and bank account details.
3.2.4 Website and service feedback data: From time to time we might ask if you would be willing to participate in our surveys about the website, our products and our services.
3.2.5 Photographs and footage: we may capture images of you if we take photographs of or film an event we have hosted. Your image may be included in an image or video of the audience at an event and used for publicity purposes. We will endeavour to let you know, for example by notices at the events, if we will be photographing or filming. If you do not wish for your image to be used by us, you can let us know by using the contact details at the top of this Privacy Notice.
3.3 In certain circumstances, we will receive information about you from third parties such as:
3.3.1 Service providers: We may collect personal information from our website developers, IT support providers, customer service support providers, marketing services providers and payment services provider (who may be based inside or outside the UK and/or the EU).
3.3.2 Website security: We will collect information from our website security service partners (who may be based inside or outside the UK and/or the EU), about any misuse to the website, for instance, the introduction of viruses, Trojans, worms, logic bombs, website attacks or any other material or action that is malicious or harmful.
3.3.3 Publicly available sources: We may use publicly available sources, such as Companies House, to carry out identity and compliance checks.
3.3.4 We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
3.4 Once collected, we use your information for the following purposes:
3.4.1 Provide access to our website: To provide you with access to the website in a convenient and optimal manner.
3.4.2 To register your account: when you sign up to use our website, we will use the details provided on your account registration form to register and manage your account and online orders.
3.4.3 Relationship management: To manage our relationship with you, which may include notifying you about changes to our Website Terms & Conditions or Privacy Notice, and asking you to leave a review or take an optional survey.
3.4.4 User and customer support: To provide users or customers support by dealing with enquiries or complaints about the website and share your information with our website developers, IT support providers, payment services provider, and security providers as necessary to provide the necessary support.
3.4.5 Marketing: To keep in contact with you about our news, events, new features, products or services that we believe may interest you, provided that, where necessary, we have the requisite permission to do so, or where it is in our legitimate interests to provide you with marketing communications where we may lawfully do so.
3.4.6 Social media interactions: to interact with users on social media platforms including Instagram, for example, responding to comments and messages, posting, liking posts, etc.
3.4.7 Research & Analytics: To carry out aggregated and anonymised research about general engagement with our website and to use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
3.4.8 Compliance with policies, procedures and laws: To enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our staff and share your information with our technical and legal advisors.
3.5 Lawful grounds for using non-sensitive personal information: We will use your personal information for the purposes listed above on the basis of:
3.5.1 Performance of your contract with us and the provision of our services and/or products to you.
3.5.2 Your consent (where we request it).
3.5.3 Our legitimate interests or the legitimate interests of a third party (where appropriate).
3.5.4 Where we need to comply with a legal or regulatory obligation.
3.6 Legitimate interests: Where we use your information for our legitimate interests (or that of a third party), we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests (or those of a third party) do not automatically override yours and we will not use your information if we believe your interests should override ours, unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing, please refer to details of Your Rights in paragraph below.
3.7 Special Categories of personal information: We do not collect any “special categories” of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Special categories of personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information.
4. INFORMATION WE MAY SHARE WITH THIRD PARTIES
4.1 In connection with the purposes and on the lawful grounds described above, we may share your personal information, when relevant, with third parties such as:
4.1.1 Our service providers: Service providers we work with to deliver our business, who are acting as processors and provide us with:
(a) Payment services;
(b) IT, system administration and security services;
(c) Development and hosting services;
(d) Marketing and advertising services;
(e) Printing services; and
(f) Delivery service providers.
4.1.2 Regulators and governmental bodies: HM Revenue & Customs, regulators, governmental bodies and other authorities acting as processors or separate controllers who require reporting of processing activities in certain circumstances.
4.1.3 Marketing partners: any selected third party that you consent to our sharing your information with for marketing purposes.
4.1.4 Charity partners: our charity partner in connection with our charity collections where you have consented to our sharing your information with them in order to receive further information about their organisation and campaigns.
4.1.5 Prospective sellers and buyers of our business: any prospective seller or buyer of such business or assets, only in the event that we decide to sell or buy any business or assets.
4.1.6 Other third parties (including professional advisers): any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
4.2 We require third parties to maintain appropriate security to protect your information from unauthorised access or processing.
4.3 You might end up providing personal information directly to third parties as a consequence of your interactions with the website.
4.4 You may also provide your personal information directly to a third party if you attend an event hosted by us where you communicate personal information directly with other attendees. We are not responsible for how such third parties use personal information provided by you.
4.5 We are not responsible for your misuse of personal information, or for the direct relationship between you and others.
5. COOKIES
5.1 Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. These are the cookies we use:
5.1.1 Web Analytics Cookies: We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and do not like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.
5.1.2 Session Cookies: Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you do not get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.
5.1.3 Functionality cookies: These cookies allow the website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.
5.2 No Private Information is Stored: Remember, our cookies do not store information that can identify you, so no one will be able to contact you by phone, email or in any other way.
5.3 How to Block Cookies: You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.
6. STORING AND TRANSFERING YOUR PERSONAL INFORMATION
6.1 All of our collected personal datas are saved on our secured servers, accessible only to our authorised team members given their legitimate interest to know about them. These personal datas will be saved as long as they will represent a legitimate interest for our business, or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do so.
6.2 Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods.
6.3 International Transfers of your Personal Information: the personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in, including, in particular, outside the European Union. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the jurisdiction you are typically resident in.
We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this privacy policy.
7. ACCESSING YOUR PERSONAL INFORMATION
7.1 If there is personal information you would like to access or be provided with, please send us an email at hello@tatianadenicolay.com
and we will comply with your request.
7.2 If you wish to operate any change, correction or rectification regarding your personal data we are holding, please send us an email at hello@tatianadenicolay.com
and we will comply with your request.
7.3 If you wish to erase your personal data from our database, please send us an email at hello@tatianadenicolay.com
and we will comply with your request.
7.4 In case of erasing request, we will keep your contact details in our opposition database to avoid contacting you in the future, by compliance with the regulations.
7.5 You have the right to withdraw your consent for our use of your information in reliance of your consent, where we have requested it. You can also opt out to certain types of contacts by sending us an email to hello@tatianadenicolay.com
8. LINKS TO THIRD PARTIES SITES
8.1 The site may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
9. CHANGES TO THIS POLICY
9.1 We may update this Privacy Notice from time to time and so you should review this policy periodically. When we change this privacy policy in a material way, we will update the & modified date at the top of this Privacy Notice. Changes to this privacy policy are effective when they are posted on this page.
10. NOTICE TO YOU
10.1 If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the site. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Notice.
